Complaint Handling Training

You will need a laptop, mobile phone or tablet to complete this course. 

In addition it is advised to have the sound turned on, although subtitles are available. 

Courses are available in several additional languages. The default language is English. If you require your course in an alternative language please contact us. 

Your learner will have the option to download the certificate upon successful completion of their course. If you have any issues accessing this certificate please contact us and we will email this to you. 

Pass rates are defaulted to 80%. Should you wish to change this pass rate, please include this information at the time of booking. 

This sale is subject to the distance selling regulations and you have 14 days to change your mind. However, this is voided if you proceed and access/ start the course. Once the product has been used we cannot offer a refund. 

If you change your mind, need to change who courses are allocated to, or which courses you have purchased you can do this by contacting us via the website. This can only be honoured up to the point the course is accessed and started. 

To access your course, please pay via the checkout and then email us with the following information for each person

First Name 

Last Name 

Email address* 

* If your user does not have an email address we can create a 'dummy' email for the purposes of access this course.